Refund and Returns Policy

Order Cancellation

• Cancellation Window: You can cancel your order within 6 hours of placing it.
• Cancellation Method: Contact our customer support at Email: support@heyteeshop.com to initiate a cancellation.
• Processing Time: If your order has already been processed or shipped, cancellation may not be possible.

Return & Refunds Policy

Return Window: You may initiate a return within 30 days of receiving your order.

Eligible Returns: We will provide a full refund for items that arrive:

• Damaged or defective
• Incorrect (product, size, material)
• Significantly different from the product description

Ineligible Returns: We cannot offer refunds for:

• Worn, washed, or altered items
• Items with minor, easily fixable imperfections
• Items missing original tags or packaging
• Returns without prior authorization
• Customer changed their mind

How to Request a Return or Refund

1. Contact Us: Email: support@heyteeshop.com with your order number, reason for return, and supporting photos or videos.
2. Return Instructions: We’ll provide a return address and instructions within 2-3 business days.
3. Package and Ship: Carefully package your item(s) and send them with a trackable shipping method.
4. Track and Notify: Share the tracking number with us at Email: support@heyteeshop.com.

Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.

Refund Processing Time: Refunds may take 2-3 business days to process upon receipt of your returned item. The refund may take an additional 10-15 business days to appear in your account, depending on your financial institution.

Important Notes:

• We cannot be held responsible for unauthorized returns or returns lost in transit.
• Please contact us at Email: support@heyteeshop.com if you have any questions.

By following these guidelines, you can ensure a smooth and efficient return or refund process.